Store Information
What are your hours?
We are open Monday-Friday from 9:00am – 5:00pm.
Where are you located?
We are located in the Dallas Design District at 1030 Dragon Street.
Is street parking available?
Ample free parking is available directly in front of the store and throughout Dragon Street.
Is everything in your store listed on the website?
No! We only list a small selection of our products on our website. If you don’t see what you’re looking for, please call or email us and we will be happy to discuss more options.
Are you open to the public?
Yes! We are open to everyone.
Do you work with the trade?
We work with interior designers, architects, home builders, and retailers. We require specific valid, current documentation to open a trade account.
Download our TX Resale Form. Complete this form and email it back to us, along with your Use and Sales Tax Permit, and a copy of your business card. If your business is located outside of TX, you can still use this form.
Expired documents will not be accepted. No exceptions.
Product Information
What should I know about handmade products?
Please be advised that all of our products are handmade and may show minor imperfections. If you are ordering duplicate items, please understand that the pieces may not be identical. Additionally, many of our products are old, or antique, and will show signs of age.
What does it mean when a product description specifies that a piece is an antique?
If an item description specifies that a piece is an antique, that piece is 100 years old, or older.
What should I know about product dimensions?
We measure our pieces ourselves. Dimensions are taken from the widest part of an object, whether that be at the top, middle, or bottom. Please keep in mind that we round our measurements and they are approximate. If you are purchasing an architectural piece, it is important that your architect, builder, or designer measures the piece to get exact dimensions.
Shipping, Payment, and Tax
Do you ship to international addresses?
We currently ship to addresses in the continental United States.
Do you ship to Alaska and Hawaii?
We ask that customers in Alaska and Hawaii contact us before making a purchase as rates to these states will vary and you will be responsible for the difference.
What are your shipping rates?
Our items require specialty packing and shipping. Please add the items to your cart to see the cost. Shipping costs have drastically increased and we will do our best to find you the lowest rate.
If you are purchasing multiple large items, please call as we can often find better shipping rates for multiple items.
Texas Residents– please feel free to call us prior to ordering as we can often find better shipping rates than the website reflects for larger pieces.
How are items shipped?
Smaller items ship within 1-3 business days via UPS/FedEx/USPS. You will receive an email when your item has shipped that will contain the tracking number. UPS does not deliver to PO Boxes and requires a physical address. Please allow UPS/FedEx/USPS 2-5 days for delivery.
Larger pieces will be blanket wrapped or crated and shipped via a third party shipper. Please call for estimated delivery times for blanket-wrapped and crated pieces. Larger items do require extra time and care.
We do not ship items on Saturdays or Sundays.
Local Pick-up
If you would like to pick up your purchase directly from our showroom, please select the “local pickup” option at checkout. You must be able to load the item(s) in your vehicle by yourself. A $10 daily storage fee will apply if the item(s) are not picked up within 5 business days. Sales Tax will apply. Please contact us if you have any questions regarding pick-up. We will do our best to work with you.
Do you offer expedited shipping?
Please call us if you need your order to be expedited.
What type of payment do you accept?
We currently accept online payments with major credit cards.
If you are purchasing an item in person, we accept all major credit cards and Apple Pay. We do not take credit card numbers over the phone.
Do you charge tax?
Items shipped within Texas will be subject to sales tax of 8.25%. Items shipped outside of Texas will not be charged sales tax.
Return Policy
What is your return policy?
If your product arrives damaged due to shipping, please take photos of the packaging and contact us within 5 business days of receipt.
If you’re not completely satisfied with your purchase, we will offer you an exchange or refund of the merchandise price within 10 days of receipt of the product. Please carefully repack the product and send it to 1030 Dragon Street Dallas, TX 75207. Please note that you are responsible for all return shipping charges. We strongly suggest you insure the return shipment.
Once we receive your returned product, allow one billing cycle for a refund to appear on your credit card statement.
Refunds on shipping and handling will only be credited back when an item is shipped incorrectly.
Trade Return Policy
Trade purchases are considered final sale. At our discretion, store credit may be offered less a 20% restocking fee.